Contact Info
Get in Touch with the Cathrix Team
Cathrix is committed to maintaining a safe and respectful environment for our staff. We enforce a strict zero-tolerance policy against abusive language, harassment, threats, or disrespectful conduct. Engaging in such behaviour will result in the immediate termination of communication and may lead to permanent service suspension.
Cathrix directs communications through designated channels to ensure requests are processed efficiently. Please direct your inquiry to the appropriate address below.
Network-Related Contacts
- Network Operations Centre (NOC): [email protected]
For network-related matters, including BGP routing, reachability, peering requests, and network incidents. - Abuse and Security: [email protected]
For reporting suspected network abuse, routing hijacks, or legal violations. Please review our Abuse Reporting Policy prior to submission.
General Contacts
- Sales: [email protected]
For pre-sales questions, service inquiries, and partnership opportunities. - Technical Support: [email protected]
For existing customers requiring account administration, billing, or technical assistance. - Legal and Privacy: [email protected]
For legal compliance, data protection matters, or exercising statutory privacy rights.
Service Languages
Cathrix provides support services in English. We also accept and process incoming correspondence in French, Simplified Chinese, and Traditional Chinese.
Operating Hours
Our standard working hours are Monday to Friday, 10:00 AM to 5:00 PM (MDT) excluding statutory holidays.
The Network Operations Centre (NOC) operates 24/7 on a best-effort basis.
Last Updated on August 26, 2026