Contact Info

To ensure a prompt response, please send your inquiry to the appropriate address listed below.

Network-Related Contacts

• Network Operations Centre (NOC): [email protected]
  For network-related matters, including BGP routing, reachability, peering requests, and network incidents.
• Abuse and Security: [email protected]
  For reporting suspected network abuse, routing hijacks, or legal violations.

General Contacts

• Sales: [email protected]
  For pre-sales questions, service inquiries, and partnership opportunities.
• Customer Support: [email protected]
  For account administration, billing, and technical assistance for existing customers.
• Legal and Privacy: [email protected]
  For legal compliance, data protection matters, or exercising statutory privacy rights.

Service Languages

Cathrix provides support services in English. We also accept and process incoming correspondence in French, Simplified Chinese, and Traditional Chinese.

Operating Hours

Our standard working hours are Monday to Friday, 8:00 AM to 8:00 PM (MDT) excluding statutory holidays. The Network Operations Centre (NOC) operates 24/7 on a best-effort basis.